Shipping Policy
Fast and secure shipping
At Ulenao, we are committed to processing and shipping your order as soon as possible so you can enjoy your product without unnecessary waits.
Delivery times
- Peninsular Spain: 5 to 10 business days.
- Balearic and Canary Islands: 7 to 15 business days.
- Europe: 7 to 15 business days.
- Rest of the world: 10 to 20 business days.
The indicated times are estimates and may vary depending on the availability of the carrier and customs in the case of international shipments.
Order tracking
Once your order has been processed, you will receive an email with the tracking number so you can check the status of your shipment at all times.
Shipping costs
Shipping costs are calculated based on the destination and weight of the order. The exact cost will be displayed during the purchase process before confirming payment.
Delivery delays
If your order exceeds the estimated delivery time, please contact our customer service team. We will do our best to locate your package and offer you a quick solution.
Delivery address
Please make sure to enter your delivery address correctly when placing the order. Ulenao is not responsible for delays or losses caused by incorrect delivery data provided by the customer.